In case you’ve ordered a web hosting package and you’ve got certain inquiries about a concrete feature/function, or if you’ve come across some difficulty and you require assistance, you should be able to touch base with the respective help desk support team. All web hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them along with it or not, as the fastest way to handle a problem most often is to submit a ticket. This form of correspondence makes the replies exchanged by both parties easy to follow and enables the client support staff members to escalate the situation in the event that, for instance, an admin must get involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you must have no less than 2 separate accounts to get in touch with the client support staff and to actually administer the hosting space. Constantly switching from one account to another can often be a drag, not to mention the fact that it takes quite a bit of time for the majority of web hosting companies to respond to the tickets themselves.