Customer Support Channels
A One–Hour Ticket Response Guarantee
Every support request you submit to us will be replied to within maximum one hour. In case your trouble ticket or email needs additional assistance from a server admin, we’ll without delay forward it and leave a comment to inform you that your issue is being worked on. If you make use of our Admin Services package, all of the server management services included there will be executed at a time that is convenient for you.
A Top–Notch Tech Support Service
Our customer support staff will be online for you 24x7 should you require help working with the Hosting Control Panel or with any of the apps that we have preinstalled for you on the dedicated hosting server. And if you need help tackling all the standard administration tasks on your server, you can have a look at our Admin Services package, which includes data backup disk storage space, weekly Operating System updates, installation and troubleshooting services, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Area
Our Hosting Control Panel was installed by default for every Linux dedicated hosting server. Among its functions is a very useful integrated knowledge base that will walk you step by step on all the tasks that you can carry out. The majority of instructional articles have video versions which show all the operations that you can carry out in a very illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each Hosting Control Panel section.